Refund the payment in Stripe
In your Stripe dashboard, open Payments (or Transactions), find the buyer's payment and click Refund. You can refund all of it or part of it.
Open payments in StripeDecide about their access
A refund doesn't remove course access. Students open your course with its password, so the buyer can still get in until you change it. For most refunds, that's fine.
Locking someone out (optional)
Change the password in Publish, step 1, and publish again. Everyone then needs the new password, so send it to your other students: Resend access on your dashboard's Students page emails each one the course link and the new password. Students can also use Forgot it? on your course's login page.
Good to know
- Refunded buyers stay on your Students list as Paid. Their sale stays in your records too.
- Stripe usually keeps its fee on a refunded payment.
- Disputes and chargebacks are handled in your Stripe dashboard.
More help guides
Connect Stripe and get paidConnect your own Stripe account, and when payouts arrive.Add sales tax at checkoutCharge GST/HST or sales tax on your course with Stripe Tax.Offer discount codesMake a code in Stripe, and let buyers enter it at checkout.Something's not workingLogin emails, students who can't get in, changes that aren't live, videos, publishing and more.
Still stuck?
In the builder, click Help and tell us what's happening: we'll see which course you mean. Or email support@coursemark.co.