Something's not working · Course Mark help

I didn't get my login email

Check your spam or junk folder for an email from Course Mark.
Use the same email you bought Course Mark with. If there's no account for an email, we email it to say so instead of sending a login link.
Login links work once and expire after 15 minutes. If yours has, ask for a new one.
Asked lots of times in a row? After 5 tries in an hour, wait a while and try again.
Just bought Course Mark? Your welcome email has a button to create your account. It works once and lasts 30 days. After that, go to coursemark.co/signup and create your account with the email you bought it with.

Students open your course with their email and the course password. Ask them to check the password in their purchase email.
Lost it? Forgot it? on your course's login page emails them the link and password, as long as they're on your Students list.
Point them to Trouble getting in? Get help under the login form: it answers the usual questions, like where the password is and which email to use.
Or send it yourself: Resend access on your dashboard's Students page.
Not on your Students list? If you sell with a Stripe Payment Link, add them yourself. If they paid at Course Mark checkout, check the email they used.
Changed the password recently? Everyone needs the new one: resend their access.

Your live page is a copy of your course from the last time you published. Click Publish changes: a bar across the top of the course tells you when there's something new to publish.
That includes changes to your brand (colours, fonts, logo), your price and your sales page design. Each course needs publishing again.
Still the old version? Refresh the page, or open it in a private window.

On YouTube, set the video to Unlisted, not Private.
On Vimeo, if you limit where the video can be embedded, add coursemark.co (and your own domain, if you have one).
Use the share link of the video itself, from YouTube, Vimeo, Loom, Bunny, Wistia or Kommodo, starting with https://.
Fixed the link? Publish your course again.

Check your course's Students tab: buyers from Course Mark checkout are listed as Paid.
Ask them to check spam for an email called Your access to your course. The thank-you page after paying showed their password too.
Send it again with Resend access on your dashboard's Students page, or they can use Forgot it? on the course's login page.
Selling with a Stripe Payment Link? Course Mark doesn't know about those sales, so you send their access yourself.
Not on your Students list at all? Check the payment went through in your Stripe dashboard, then let us know.

The Publish button switches on once steps 1 to 3 are done: a password, a way to get paid, and a web address. The message under it says which step is left.
"Choose a course password with at least 8 characters." Make it longer, in step 1.
"Add at least one lesson first." Your course needs a lesson on the Lessons tab.
"Connect Stripe in step 2 (Get paid) first" or Finish setting up Stripe: Stripe needs a few more details. See Connect Stripe and get paid.
"Enter a course price of at least 1.00" or "Each add-on needs a name and a price": fill in the price, or remove the empty add-on.
"Set up Stripe Tax": finish Stripe Tax, or untick sales tax in step 2. See Add sales tax at checkout.
"has a video link that isn't supported": fix the video link in that lesson. See Add videos.
"That address is taken" or "used by Course Mark": try another web address in step 3.

"This course can't take payments right now" means your course has no Stripe account connected. Connect it in Publish, step 2, then publish again.
"Checkout isn't available right now" usually means Stripe isn't ready to take payments. Check Publish, step 2 says Stripe connected, and finish anything Stripe asks for in your Stripe dashboard.
"Checkout isn't available for this course" means checkout is off for it, or it isn't published.
No sales tax, Klarna or Afterpay? Tax shows once a buyer enters their country and postal code, and only where you've added a registration in Stripe Tax. Klarna and Afterpay only show to buyers who can use them. See sales tax and Klarna and Afterpay.

Waiting for the DNS record: the record usually shows up within an hour, and can take up to a day. Click Check again later.
Check the record: Type CNAME, Name learn (just the first part), Value coursemark.netlify.app.
On Cloudflare, the record must be DNS only (grey cloud), not proxied.
Securing it (HTTPS) usually takes a few minutes.
See Put your courses on your own domain for each provider's steps.

You (or someone with your login) changed this course on another device or browser tab. To keep the two from overwriting each other, Course Mark stops saving here.
Click Load the latest version to carry on from the other device's changes.
Want to keep what's on this screen? Click Download my version first to save a backup, then load the latest. See Back up a course.

Not saved yet, retrying… means Course Mark couldn't reach your account: check your internet. Your changes are kept in this browser, and it keeps trying.
Please log in again means your login has ended. Your latest changes are kept in this browser and save when you log back in and open the course.

In the builder, click Help and tell us what's happening: we'll see which course you mean. Or email support@coursemark.co.